Despite been successful in overcoming technical difficulties, organizations are faced with the challenge of optimizing the human side of technology. IT systems can only be as successful as the people in your organization are capable of using them in a productive fashion. Many organizations overlook this important aspect of IT and ultimately fail in achieving their business objectives, due to hidden costs generated by inefficiency.

Every person has a different level of computer skills. The less-competent users tend to slow down the organization, by taking longer to execute the same tasks, using a sub-set of the available tools, and by taking time from colleagues for help and informal competence transfer. The implementation of IT systems require your personnel to be trained in order to assure a rapid adoption and effective use.

Many businesses suffer from common IT problems: viruses, slow or overloaded systems, abuse, unauthorized access, and down time. The cost of these problems is more evident, but managers usually address only the symptoms for a temporary relief. Unfortunately, sooner than later the same problems emerge. All these issues may be the consequence of the lack of policies, both written and electronic, that prevent abuses and allow for an orderly and secure operation.

In the search for a more efficient and productive organization, executives should evaluate if their IT support departments are fit for their needs. On the one hand, shortage of personnel or gaps in competence may provide insufficient support. On the other hand excessive personnel is a heavy burden. Outsourcing IT operations is the best option when businesses find it expensive to have an internal IT support department that provides the necessary support, with up to date knowledge and tools.

We help our clients with these challenges by offering the following services:

• Competence development – Preparation and delivery of training sessions, documentation and guides, customized to the needs of your organization.
• Policies and best practices – We advise our clients on the definition of policies and best practices, both written and electronic, for use on IT systems.
• Personnel and outsourcing – We help organizations identify shortage or excess in personnel, needs for competence development, and opportunities for outsourcing. We also offer Outsourcing services for certain IT support activities.